Telephone Engineer Chelmsford

My name is Tom Hailes. I am a fully qualified, BT trained telephone engineer in Chelmsford and EX BT broadband telephone engineer Chelmsford. My business is here to assist residential and business customers. You will speak directly to myself, any prices discussed are inclusive of VAT. If you have any questions or problems please contact me on 01277 287077 / 07882 691 192 and I will be happy to answer them. I look forward to your business.

When dealing with broadband, the telephone line can be tested to see what speeds are available

With our specialist equipment I can prove the maximum speed available to you, phone your broadband provider and ask for your setting to be adjusted to enable you to get the speed you are entitled

A lot of people are un-aware that this specialist service is available outside of big companies

BROADBAND FAULTS REPAIRED
BROADBAND MASTER SOCKET INSTALLATION
FULL BROADBAND DIAGNOSTIC TEST AND REPORT
BROADBAND MASTER SOCKET RELOCATION
INTERNET EXTENSION CABLING FOR HARD TO REACH WIFI AREAS
DATA CABLING FOR SKY+ DOWNLOADS

Extra Telephone sockets installed
Fault repairs
Master socket relocation
Overhead Telephone cable moved to allow for building work
Phone Socket for Sky
Internet cabling for PS3 & Xbox online gaming
Repair / Replace damaged wiring
Master test socket installation
Full house Telephone re-wire
Install Internet lines to outbuildings
Any issues you have that are not listed above, do not hesitate to phone as I may be able to help

01277 287077   –   07882 691 192

 

How to test your telephone line

If you’re having problems with your telphone line, whether a noisy line or
you have no dial tone, use the following quick tests to help identify
where your problem lies.

If a BT Openreach Telephone engineer is scheduled for a visit and
your problem is deemed to be related to your own equipment or internal wiring, charges in excess of £120 for the visit and £70 an hour may be applied by your service provider.

  1. CHECK YOUR TELEPHONE EQUIPMENT
  2. In the very first instance of experiencing problems with your line, check the following basics with your own telephone equipment

     

  3.   Are any of your telephones off the hook?
  4.  Look at the telephone cables and any power cables – are they securely plugged in?
  5. Check Microfilters are installed into the telephone socket where required.
  6.  For cordless telephones, please make sure the battery is charged.
  7. TRY ANOTHER TELEPHONE
  8. If all of the above checks test ok, unplug the telephone that you are having problems with and try another telephone in the same telephone socket. If your problem goes away, then your telephone is at fault. If your problem persists, continue to step 3.
  9. MASTER SOCKET TEST
    Connect your telephone into the MASTER TEST SOCKET. If possible, use a corded telephone as opposed to a cordless base station. When testing at the TEST socket, all other telephone equipment should be removed from the telephone socket – including Microfilters, doublers any other extension wiring.Your Test socket can be found behind the Master Telephone Socket Faceplate. This telephone socket is the point where your telephone line enters from outside into your property. In most residential dwellings, this is often towards the front of your property. The latest Master sockets will have either the BT Piper logo or Openreach logo on the top left corner.

    1. Remove the 2 small screws on the Master Telephone Socket Faceplate, The master telephone socket may have a BT logo on the top hand corner of the faceplate and will be the only socket with the TEST socket behind.
    2. Carefully take out the bottom half of faceplate.
    3. On the right hand side beneath the face plate you should now be able to see the TEST telephone socket.
    4. Plug your telephone into the TEST socket.

    If after testing from your TEST socket you telephone now works, you may have a problem with your internal wiring.

    If after carrying out the above tests you are still experiencing problems, please contact me on 01277 287077 – 07882 691 192 and I will be happy to assist you further.